NHSE1085 - Dental Clinical Assessment Booking Service (DCABS)

What this is

NHS Humber and North Yorkshire ICB has issued a Request for Information (RFI) for the Dental Clinical Advice & Booking Service (DCABS), a key component of the Yorkshire & Humber integrated urgent care system operating 24/7, 365 days a year. The service triages callers aged 5 and over to the NHS111 dental line using the national dental urgent care module, provides clinical advice, and books appointments directly with urgent dental treatment providers using a 'Consult and Complete' approach. It also handles patients referred via NHS111 online who need a call back to arrange an appointment.

Key points

• RFI for the Dental Clinical Advice & Booking Service (DCABS)
• 24/7 triage and booking for NHS111 urgent dental line
• RFI closing date was 12 noon 06 May 2026 (past)

Who can bid

Providers able to deliver a 24/7 dental clinical advice and booking/triage service with appropriately trained clinical staff; this is an RFI, so no formal eligibility criteria apply.

How it is scored

No evaluation criteria; this is an information-gathering RFI exercise.

Money

No estimated contract value stated.

How to submit

RFI documents available from 15 April 2025; RFI responses submitted per the notice instructions.

Classification

CPV 85100000 — Health services Yorkshire and the HumberHullUnited Kingdom