Peer Wellbeing Support Community Platform

What this is

Cardiff University seeks a 24/7 peer support platform for student wellbeing with professional moderation and safeguarding, accessible internationally. The platform may also include multilingual counselling services (including Welsh) available on a pay-per-session basis.

Key points

• This is a pre-market engagement notice, not a formal procurement launch. Participation is voluntary and does not provide advantage/disadvantage in subsequent tender.
• Estimated contract value GBP 500,000 (ex VAT) for a 2-year period with potential 2-year extension.
• Platform must be available 24/7 with professional moderation, safeguarding procedures, and international accessibility.
• Counselling services component should be multilingual (including Welsh) and available nationally and internationally on pay-per-session basis.
• Formal tender notice anticipated for 14 October 2026; pre-market engagement deadline is 25 August 2026 at noon.
• Registration for engagement events via In-Tend portal limited to 2 attendees per supplier; Teams invitations issued after deadline.

Money

Estimated contract value: GBP 500,000 (excluding VAT) / GBP 600,000 (including VAT).

How to submit

Pre-market engagement registration via In-Tend e-tendering portal (https://in-tendhost.co.uk/cardiffuniversity/). Maximum 2 attendees per supplier. Registration deadline: 25 August 2026 at 12:00 noon. Engagement events scheduled for 2 and 4 September 2026 via Teams.

Clarifications

Pre-market engagement deadline: 25 August 2026 at 12:00 noon for registration. Questions and answers will be published on the e-tendering portal following the engagement events.

Contract period

Contract period: 16 March 2027 to 15 March 2029 (2 years). Extensions available until 15 March 2031.

Classification

CPV 80300000 — Higher education services 48000000 — Software package and information systems85312320 — Counselling services85312300 — Guidance and counselling services WalesCardiff and Vale of Glamorgan