Welfare Rights Case Management System
East Ayrshire Council · All their open notices
What this is
East Ayrshire Council is seeking, via a Prior Information Notice, a Case Management System (CMS) for its Welfare Management Service, which helps residents access benefits and reduces poverty. The system must support staff, improve efficiency, enable data analysis and reporting, manage workloads, and handle Scottish legislative changes and statutory duties. The Council is considering both externally hosted and on-premises solutions and is gathering market information ahead of a formal tender later in 2026.
Key points
- Prior Information Notice / market engagement only; formal tender expected later in 2026 (contract notice est. 31/07/2026).
- Case Management System for welfare/benefits service; both hosted and on-premises options considered.
- Express interest by emailing the buyer by 13 May 2026 with a system summary and optional Teams demo.
Who can bid
Open market engagement (PIN). Any company able to supply a welfare/case management system may respond. No formal exclusion or SQ criteria stated; responding to the PIN does not enter suppliers into any tender and gives no preferential treatment.
How it is scored
No evaluation or scoring at this stage. This is a Prior Information Notice for market engagement only; a formal tender with evaluation criteria will follow later in 2026.
Money
No estimated value published in this PIN.
How to submit
Interested companies should email zoe.wilson@east-ayrshire.gov.uk with a brief summary of their system and functionality, and indicate willingness to give a 30-45 minute Teams demo.
Clarifications
Responses requested by Wednesday 13 May 2026 via email to zoe.wilson@east-ayrshire.gov.uk.
Classification
CPV 48311100 — Document management system ScotlandEast Ayrshire
Published on Public Contracts Scotland. The official notice is the authoritative version.