Crown Estate Scotland - Tenant Survey
Crown Estate Scotland · All their open notices
What this is
Crown Estate Scotland (CES) is seeking a contractor to lead a tenant satisfaction survey programme covering three main tenant groups (Property, Energy and Infrastructure, and Aquaculture) on the Scottish Crown Estate. Two surveys are required: one in 2026 (first year of the Corporate Plan 2026-2031) and one in FY2029/30. The estimated total contract value is £65,000 excluding VAT. The Contract Notice is expected to be published on 13 April 2026.
Key points
- Tenant satisfaction survey for Crown Estate Scotland — Property, Energy & Infrastructure, and Aquaculture tenant groups
- Two surveys required: 2026 and FY2029/30; KPI target: 10% increase in customer satisfaction
- Estimated value: £65,000 excluding VAT; Contract Notice expected 13 April 2026
Who can bid
Suppliers must be experienced in tenant/stakeholder survey design, fieldwork and reporting. A questionnaire may have been attached to this PIN. Full eligibility criteria will be published with the Contract Notice expected 13 April 2026.
How it is scored
Evaluation criteria not specified at PIN stage. The survey must report against the corporate plan KPI 'Customer satisfaction is increased by 10% over the plan period from the 2026 baseline'.
Money
Estimated contract value is £65,000 excluding VAT for two survey cycles (2026 and 2029/30).
How to submit
Register interest via Public Contracts Scotland. Contract Notice expected 13 April 2026. Scotland Excel is acting as procurement agent for Crown Estate Scotland.
Clarifications
Contact Crown Estate Scotland via Scotland Excel at flexibleprocurement@scotland-excel.org.uk or +44 7586570421.
Contract period
Contract aligned to the Crown Estate Scotland Corporate Plan 2026-2031. Two surveys required: one in 2026 and one in 2029/30. Contract duration approximately 4-5 years.
Classification
CPV 79342310 — Customer satisfaction survey services 71355000 — Surveying services79311000 — Survey services79311200 — Survey conducting services79311210 — Telephone survey services79342311 — Customer satisfaction survey services ScotlandEdinburgh & Lothians
Published on Public Contracts Scotland. The official notice is the authoritative version.