ScotRail Loyalty Partner - Market Engagement
ScotRail Trains Limited · All their open notices
What this is
ScotRail Trains Limited is conducting market engagement (a Periodic Indicative Notice under utilities) to explore developing a bespoke customer loyalty programme aimed at driving incremental passenger journeys and revenue. ScotRail is seeking input from potential loyalty partners to shape its understanding of the market, available models and technical requirements, via a short questionnaire on its e-sourcing portal. Responses will inform ScotRail's strategy and future tender documents. This is a market engagement exercise only, not a live procurement.
Key points
- Market engagement / Periodic Indicative Notice only; no live procurement.
- Loyalty programme scope; contract notice expected 02/03/2026.
- Response is via a questionnaire on ScotRail's wax-live e-sourcing portal.
Who can bid
Open to any potential loyalty programme partner; ScotRail will engage further with suppliers who have relevant experience and capabilities. No formal exclusion or SQ/PQQ criteria at this engagement stage.
How it is scored
Not applicable at market engagement stage.
Money
No estimated value stated.
How to submit
Complete a short questionnaire via ScotRail's e-sourcing portal (wax-live). Questions to be posted using the portal's Messaging tab.
Clarifications
Questions relating to the market engagement to be posted using the Messaging tab on the e-sourcing portal.
Classification
CPV 79342321 — Customer-loyalty programme 79342321 — Customer-loyalty programme79342000 — Marketing services Scotland
Published on Public Contracts Scotland. The official notice is the authoritative version.