NHS24 Workforce Management Solution – Market Review PIN
NHS 24 · All their open notices
What this is
NHS 24 has issued a Prior Information Notice / market review to inform the future procurement of a Workforce Management (WFM) solution. NHS24 seeks a modern, cloud-based WFM system supporting 24/7 operations, integrating with platforms such as Amazon Connect and Microsoft O365, and covering forecasting, scheduling, staff self-service, reporting and integration. Suppliers were asked to complete a questionnaire against mandatory requirements. The RFI is solely for market research and does not commit NHS24 to any procurement.
Key points
- Cloud-based Workforce Management solution, 24/7, integrating Amazon Connect and Microsoft O365
- Market-review RFI only; no commitment to procure, contract notice anticipated around 30/10/2026
- No down-selection; responses treated as confidential
Who can bid
Open to suppliers capable of delivering a cloud-based Workforce Management solution. No down-selection of suppliers occurs based on responses to this RFI.
How it is scored
Not applicable. Responses inform market understanding only; no evaluation or scoring, and no advantage/disadvantage in any future procurement.
Money
No estimated value provided. NHS24 will not reimburse any costs of preparing responses.
How to submit
Complete the attached questionnaire/RFI. Register interest and use the Q&A function via Public Contracts Scotland. Contact: Sam Torrance, sam.torrance@nhs.scot.
Clarifications
Questions via the PCS Q&A function; the question submission deadline was extended to 11 November 2025 12:00 (now past). Questionnaires were due by noon, 29 October 2025.
Classification
CPV 48000000 — Software package and information systems 48000000 — Software package and information systems48100000 — Industry specific software package Scotland
Published on Public Contracts Scotland. The official notice is the authoritative version.