Provision of Contact Centre Technologies for Flintshire County Council
Flintshire County Council · All their open notices
What this is
Flintshire County Council has published a UK2 preliminary market engagement notice for Provision of Contact Centre Technologies for Flintshire County Council. Flintshire County Council is looking to engage with the market for a bilingual (Welsh and English)* Contact Centre solution to the improve customer experience when contacting the Council, increase agent productivity, reduce operational costs, and enable smarter decision-making through enhanced data and insights. The Council’s corporate Contact Centre is under increasing pressure due to rising customer demand, higher service expectations, seasonal peaks, recruitment and retention and the need to manage multiple communication channels,... This is a planning / market-engagement notice rather than a live tender; procedure type is recorded as 'other'.
Key points
- Notice type: UK2 (planning / market engagement).
- Main CPV 48000000 - Software package and information systems.
- Deadline 2026-06-30.
- Delivery: Wales, Flintshire and Wrexham.
Who can bid
No formal eligibility criteria yet; this notice invites market engagement / expressions of interest.
How it is scored
Evaluation criteria not yet published (planning / market-engagement stage).
How to submit
Respond following the instructions in the notice. Reference: https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR594120.
Clarifications
Clarification questions to be raised via the e-procurement portal by the deadline stated in the tender documents.
Contract period
Start: 01 April 2027, 00:00AM. End: 31 March 2032, 23:59PM. Approx. 59 months. Extension option available.
Classification
CPV 48000000 — Software package and information systems 72000000 — IT services: consulting, software development, Internet and support WalesFlintshire and Wrexham
Published on Sell2Wales. The official notice is the authoritative version.