Outsourced IT Support Services

What this is

HCC Group (Hybu Cig Cymru / Meat Promotion Wales and its subsidiary EIDCymru), an Arm's Length Body of the Welsh Government based in Aberystwyth, seeks a suitably qualified supplier to provide outsourced IT support services. The supplier will install, implement, support, maintain, monitor and manage the HCC IT infrastructure, proactively add value on information/cyber security and data management, and coordinate with third-party providers. Options include technical consultancy (including AI readiness), special projects and project management. The initial contract is 36 months with the option to extend up to a further 24 months.

Key points

• Outsourced IT support and infrastructure management for HCC Group (a Welsh Government ALB)
• Estimated value 350,000 GBP excluding VAT; open procedure, above threshold
• Submission deadline 14 July 2026; initial 36 months with up to 24 months extension
• Optional AI readiness assessment and technical consultancy included

Who can bid

Economic conditions of participation apply. HCC Group reserves the right to disqualify tenderers on grounds relating to Company Directors, conflicts of interest, non-compliant/incomplete/inaccurate/misleading ITT responses, or collusion.

How it is scored

Quality 50% · Price 50%

Money

Total estimated value 350,000 GBP excluding VAT (425,000 GBP including VAT). Above threshold.

How to submit

Documents are only available to suppliers who note interest via the sell2wales portal.

Contract period

Estimated 01 October 2026 to 30 September 2029 (initial 36 months), with the option to extend up to a further 24 months in separate 12-month instalments at the sole discretion of HCC Group (extension end date 30 September 2031).

Classification

CPV 72000000 — IT services: consulting, software development, Internet and support WalesUnited Kingdom