Crowd Management Services

What this is

Transport for Wales Rail Limited (a utility buyer) is procuring Crowd Management Services to assist in the planning, management and development of all crowd management responsibilities across its entire railway network, together with customer service support. The scope ranges from large-scale major events to miscellaneous activities requiring a crowd management or customer service presence, such as major disruptive engineering works, passenger assistance, support during lift outages, and disruption of any type. The contract is divided into one lot, delivered across Wales, and is open to SMEs.

Key points

• Crowd management and customer service support across Transport for Wales' entire railway network, in one lot delivered across Wales.
• Estimated value GBP 4,000,000 excluding VAT; estimated contract term 31 January 2027 to 31 January 2031.
• Suitable for SMEs; the buyer administers the notice off-platform, with tender notice publication estimated for 31 July 2026.

How to submit

The buyer is not using the Sell2Wales website to administer this notice. To record interest or obtain further information or documents, suppliers should follow the instructions in the full notice text. Contact: Curtis Jordan, supplychain@tfw.wales.

Contract period

Estimated contract dates run from 31 January 2027 to 31 January 2031 (approximately 48 months). Estimated tender notice publication date is 31 July 2026.

Classification

CPV 79710000 — Security services 75241000 — Public security services98341130 — Janitorial services79952000 — Event services60140000 — Non-scheduled passenger transport Wales