Customer Experience Measurement Solution

What this is

CFL (based in Gourock) is seeking a supplier for a Customer Experience Measurement solution — the technology to apply best-practice CX measurement, support for the full customer research framework, and AI-driven, actionable summaries of customer feedback. Customer survey services (CPV 79342310).

Key points

• Customer Experience Measurement solution: technology, research support and AI feedback summaries
• Customer survey services (CPV 79342310)
• Buyer: CFL (Gourock, Scotland)

How it is scored

Quality 40% · Price 60%

Classification

CPV 79342310 — Customer survey services 79342310 — Customer survey services Scotland